Return & Refund Policy

Last updated: 02 October 2026

Return & Refund Policy

We want you to be happy with your purchase. Please check your product in front of the delivery person when possible.

You can return a product within 3 days of delivery if:

• You received a wrong product, model or rating.
• The product arrived physically damaged or with missing parts.
• The product is defective on arrival (does not work at all).

Conditions

• The product must be unused / not installed (except for checking a defect), with original box, accessories and invoice.
• Please inform us within 3 days by phone or WhatsApp with photos or video.
• Change-of-mind returns are accepted only for unopened products; the customer pays delivery charges both ways.

Refunds

• If an exchange is not possible, we refund the product price after inspection within 3–7 working days.
• Refunds are made by bKash / Nagad / bank transfer (or the original payment method for online payments).
• Delivery charge is non-refundable unless the mistake was ours.

Refusing a cash-on-delivery order

If you refuse an order at the door without a valid reason, the delivery charge must be paid to the delivery person.